Refund policy

Returns & Refunds

Product disclaimer Paws at Ease products are designed to support comfort and relaxation, but are not a substitute for veterinary or professional advice. We are not veterinarians or animal behaviourists, and we do not guarantee that our products will cure, treat, or eliminate anxiety, stress, or any behavioural or medical condition in pets. Results can vary between individual pets. If your pet is showing signs of anxiety, distress, or illness, please consult a licensed veterinarian. This disclaimer does not affect your right to a refund or replacement under a damaged, defective, or incorrect item, as outlined below.

We want you to be happy with your purchase. Since our products are shipped directly from our supplier, our return process works a little differently to a typical retail return.

Damaged, defective, or incorrect items

If your item arrives damaged, defective, or isn't what you ordered, please contact us at pawsatease@myyahooo.com within 30 days of receiving your order, along with photos of the issue. We'll review this with you and arrange a replacement or refund, no need to post the item back.

Change of mind returns

If you no longer want your item and it's unused, unworn, and in its original packaging, please contact us at pawsatease@myyahooo.com within 30 days of delivery. Because our items ship internationally direct from our supplier, physical returns may not always be practical or cost-effective, we'll let you know the best resolution for your situation, which may include a partial refund, replacement, or other option, on a case-by-case basis.

Exceptions / non-returnable items

We're unable to accept returns or offer refunds on sale items, gift cards, or items marked as final sale.

European Union 14 day cooling off period

If your order is shipped into the European Union, you have the right to cancel your order within 14 days of receipt, for any reason and without justification, in line with EU consumer protection law. Please contact us at pawsatease@myyahooo.com to arrange this.

Refunds

Once your return or issue is approved, you'll be refunded to your original payment method within 10 business days. Please note it can take additional time for your bank or card provider to process and display the refund. If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at pawsatease@myyahooo.com.